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Set up a custom webhook to send Invoca call and marketing data to Litify, since Invoca doesn’t offer a certified native integration with it.

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Overview

Litify is a legal practice management platform. Invoca doesn’t have a certified, out-of-the-box integration with Litify, but you can still pass Invoca call data and Signals into Litify by configuring a custom webhook. This lets you route caller attribution details, such as marketing source and campaign, into a Litify endpoint for use in your case intake or marketing reporting workflows.

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Prerequisites

Before you begin, you’ll need:
  • The custom webhook endpoint URL provided by Litify. Obtain this from Litify before starting configuration in Invoca.
  • Permission to create custom webhooks in your Invoca account.

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Steps

  1. Obtain the custom webhook endpoint URL from Litify.
  2. In the Invoca platform, navigate to Integrations > Custom Webhooks.
  3. Select New Webhook.
  4. Select Post-Call as the webhook type.
  5. Configure the webhook body to match the format Litify expects, using the data points relevant to your integration. For example:
  1. Set the URL field to the endpoint Litify provided.
  2. Configure the firing conditions for the webhook:
    • Set it to fire on all transactions.
    • Enable retry.
    • Enable firing for call corrections.
    • Disable batch sending, so each call is sent individually.

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Customize for your setup

The field list above is a formatting example, not a fixed requirement. Adjust the data points and firing conditions to match your own business objectives and whatever fields your Litify endpoint is set up to receive.

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Testing

After configuring the webhook, place a test call and confirm the expected data arrives at your Litify endpoint before relying on it for production use. If data isn’t passing through as expected, double-check that the webhook body’s field names match what your Litify endpoint expects, and that the endpoint URL is correct.
Last modified on September 30, 2026