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Turn conversations into data. Define Signals, train AI Signals, transcribe and redact calls, and score agent performance.

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Signals overview

What Signals are and how to use them.

Signal AI Studio overview

Create and train AI Signals.

Browse by topic

Signal Builder

Build Signals with keyword spotting and semantic matching.

Signal AI Studio

Create, train, and refine AI Signals.

Signal tracking and management

Track IVR keypresses, override results, and discover topics.

Signal file uploads

Import conversions and prepare your data.

Voice Signals

Set up Voice Signals and read their reports.

Agent Voice ID

Enroll agents and troubleshoot enrollment.

Transcription and redaction

Transcribe calls, redact sensitive information, and use foreign-language support.

Call scoring and evaluation

Score agent performance and evaluate calls.

Third-party ad platform integrations

Connect Invoca with Optimizely, Skai, and Criteo.

Need help?

If you can’t find an answer, see How to submit a customer support case.
Last modified on November 10, 2026