Bundled call durations can look different in Affiliate and Network reports by design — this protects data after a call is resold through a bundle.Your Invoca reports include useful details on every call, including duration. For bundled calls, you may notice the Total Connected Duration and Total IVR Duration don’t match exactly across different reports for the same call. This is expected behavior, not an error. It happens for calls that pass through a Bundled Campaign before entering an IVR, and it exists to prevent data from leaking after a call is resold via a Bundled Campaign.
Example call flow
Imagine a bundled campaign with no IVR of its own. A call arrives, spends no time in an IVR at the bundle level, then transfers to its destination campaign — where it enters that campaign’s IVR and stays there for the rest of the call. Looking at the Bundled Campaign leg of this call:
The Network can see these durations because it has visibility into the destination campaign the Bundled Campaign transferred the call to. The Affiliate doesn’t have that level of access, so it can’t see IVR time that occurred after the call left the Bundled Campaign.
This behavior holds no matter how many times a call passes through Syndication or Bundling — IVR Duration that happens after a Bundled Campaign is never visible to the Bundled Advertiser, Affiliate, or any organization the call passed through before reaching the bundle.