OAuth Credential Troubleshooting

If an OAuth credential expires or stops working — for example, after a password change or employee departure — delete and recreate the token to get the integration running again.

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Steps

1. Log in to your Invoca account. In the sidebar, click Integrations, then Manage Integrations, then Custom Webhooks.
2. Find the affected webhook in your list, click its name, then click the Configuration tab, then the Authentication sub-tab.
3. Note the name of the credential listed in the OAuth Credentials box, then click the X icon to remove it. Click Save.
4. In the sidebar, click Integrations, then OAuth Credentials.
5. Find the token you identified in step 3, click the menu button in the Actions column, and select Delete.
6. Click + New Credential to create a new OAuth token for the same purpose.
7. Repeat steps 1–2 to return to the webhook you’re fixing.
8. In the Authentication sub-tab, choose the new OAuth credential you just created, then click Save.
9. Click the Delivery History tab and confirm the next delivery doesn’t show an authentication-related error (like 401 Unauthorized) — ideally you’ll see a 200 Success.

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Where to go next

• OAuth Authentication: Token Generation
• Does an API Token Become Inactive If the User Who Pulled It Leaves the Company?