Skip to main content
Set business hours and time zones for individual destinations or static promo numbers, then configure your call treatment to handle after-hours calls differently.
This guide covers setting specific business hours and time zones for your different locations — particularly helpful for multi-location businesses that need to track when calls come in during and after business hours. It also covers setting hours for static promo numbers, and configuring your call treatment to act on them.

​
Setting business hours for a single destination

  1. In the sidebar menu, click Campaigns, then select Manage Campaigns.
  2. Open the campaign your destinations are linked to.
  3. On the Campaign Overview page, click the Destinations tab.
  4. Find the destination you want to update, click the three-dot icon next to it, then select Edit.
  5. Under the Hours section, select Set Business Hours.
    • By default, a destination is set to “Use Default Settings from the Campaign,” which uses the hours set at the campaign level.
  6. Use the dropdowns to set open and close times for each day of the week.
  7. To add a break (like a lunch break), click the plus icon next to that day’s closing time. This creates a second time slot, letting you set a split schedule (for example, 9:00 a.m.–noon and 1:00 p.m.–5:00 p.m.).
  8. Select the correct time zone for this destination from the dropdown.
  9. Click Save.

​
Updating hours of operation in bulk

You can also update hours for multiple destinations at once. Calls to destinations with specific hours follow those hours. If no hours are set for a destination, it defaults to the campaign-level hours.
  1. From the Active Destination screen, check the boxes next to the destinations you want to update.
  2. Click Edit Hours of Operation.
  3. Set the business hours and time zone for all selected destinations.
  4. Click Save.

​
Viewing destination hours in your reports

After updating destination hours, you can view and filter dashboards according to the operating hours you’ve set — for example, during active business hours or after hours. Reports show three additional fields: Call Start Time Destination, Destination Time Zone, and During Hours, so you can see accurate call times for each location regardless of time zone differences.

​
Setting hours for static (direct promo) numbers

Use this for numbers on offline materials like TV ads, direct mail, or billboards, rather than numbers served dynamically through your website.
  1. In the sidebar menu, click Campaigns, then select Manage Campaigns.
  2. Click the campaign where you want to set your hours.
  3. Select Direct Promo Numbers.
  4. View your list of promo numbers and find the Hours of Operation column.
    • If no custom hours are set, this column reads “Campaign Default.” Clicking that link lets you add hours for that number.
  5. Click the Custom link to open the scheduler.
  6. Enter your hours and time zone, then save.
You can also update multiple numbers at once by selecting several rows in the table and choosing Edit Hours of Operation from the bulk actions menu.

​
Configuring your call treatment for after-hours calls

Setting hours for a destination or promo number doesn’t do anything on its own — you also need to tell your campaign what to do when you’re closed.
  1. Scroll to the Call Treatment section in the Campaign Summary tab and select Edit.
  2. In your call treatment, add a Check a Condition node.
  3. Check whether the call is occurring during_hours. If this condition isn’t already set, select Add Condition to add it.
  4. Route the Yes path to your team, choosing the next action from the “Then” dropdown.
  5. Scroll to the Else section near the bottom, and route the Else (after-hours) path to a recording, voicemail box, or AI chatbot.
A common cause of routing errors is a mismatched time zone, so double-check the time zone on each destination or promo number. If you close for a break like lunch, use the plus icon in the scheduler to create a second time slot for that day rather than closing for the whole day.
Last modified on September 30, 2026