This error occurs when auto-create RingPools is enabled but a RingPool was also created manually — delete the manual one to resolve it.
Symptoms
Numbers aren’t swapping on a customer’s website. Running Invoca.PNAPI.display() in the console shows the error: “A request to support[number] has been made, but is not ready yet.”
Applies to: RingPool numbers that aren’t swapping on a page.
Cause
This occurs when an account has auto-create RingPools enabled in its network settings, but a RingPool was also created manually.
Resolution
Delete the manually created RingPool.Last modified on September 30, 2026
