DNI Number Swapping Error: "A Request to support[number] Has Been Made, But Is Not Ready Yet" - Invoca

This error occurs when auto-create RingPools is enabled but a RingPool was also created manually — delete the manual one to resolve it.

Symptoms

Numbers aren’t swapping on a customer’s website. Running Invoca.PNAPI.display() in the console shows the error: “A request to support[number] has been made, but is not ready yet.” Applies to: RingPool numbers that aren’t swapping on a page.

Cause

This occurs when an account has auto-create RingPools enabled in its network settings, but a RingPool was also created manually.

Resolution

Delete the manually created RingPool.

Where to go next

Last modified on September 23, 2026