Invoca recommends against this pattern — it complicates troubleshooting and is likely to result in double-billed calls.Invoca recommends avoiding a setup where a call is routed back to an Invoca campaign from your own call treatment, if that call was already originally routed out from Invoca. This kind of setup makes it difficult to identify and troubleshoot routing issues — calls can end up routing incorrectly for multiple weeks before the underlying cause is found. It’s also likely to result in calls being double-billed. Applies to: Accounts using Invoca call treatments alongside a separate, external call treatment system.
Campaign & Call Handling
Can an Invoca Call Be Routed Away from Invoca and Then Back to an Invoca Campaign?
Last modified on September 23, 2026
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