How to delete promo numbers account-wide, from a specific campaign, or delete a RingPool entirely.Before deleting promo numbers, keep in mind:
- You can’t delete ported-in numbers or numbers in Syndication. To delete these, reach out to your account team or support@invoca.com with the list of numbers you want removed.
- You can’t manually delete individual RingPool promo numbers — Invoca removes them automatically instead as part of auto-scaling.
- You must be a Super User on the account to delete promo numbers.
- Deleting a promo number doesn’t affect historic reporting — calls tied to a deleted number still appear in your reports as expected.
- Once deleted, a number is no longer available for use on your account.
Deleting promo numbers across your account
- Log in to your Invoca account. In the sidebar menu, click Promo Numbers, then select Manage Promo Numbers.
- Optionally filter the list by Number Status, Advertiser Status, Publisher Status, Campaign Status, or Calls Last 30 Days.
- Check the box for each promo number you want to delete.
- Click the Bulk Actions dropdown and select Delete Promo Numbers. Read the warning carefully before confirming.
Deleting promo numbers from a specific campaign
- Log in to your Invoca account. In the sidebar menu, click Campaigns, then select Manage Campaigns.
- Click the campaign housing the numbers you want to delete, then click the Direct Promo Numbers tab.
- Select the numbers to delete using the checkboxes along the left, then click the menu button in the Actions column and select Delete — or use the checkbox column and the Bulk Actions dropdown to delete several at once. Read the warning carefully before confirming.
Deleting a RingPool
- Log in to your Invoca account. In the sidebar menu, click Campaigns, then select Manage Campaigns.
- Click the campaign housing the RingPool you want to delete, then click the RingPools tab.
- In the Actions column, click Delete. Read the warning carefully before confirming.