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This usually means the authorizing user’s credentials have expired or become invalid — deactivating and reauthorizing the integration typically resolves it.
Applies to: Salesforce versions lower than 5.5

Symptoms

  • N/A appears in recent Salesforce-related webhook deliveries
  • No call logs appear within the Salesforce instance

Cause

The credentials associated with the authorizing user may have expired or become invalid.

Resolution

Navigate to the Salesforce integration, deactivate it, then follow the steps to reauthorize.

Where to go next

Last modified on September 25, 2026