Missing Call Recordings Links in Salesforce - Invoca

This can happen when a custom Salesforce flow on the Invoca Call Log tries to update a field with an invalid picklist value.

Applies to: Salesforce

Symptoms

In some instances, call recording links don’t sync over to your Salesforce instance
The issue is sporadic and doesn’t affect every call

Cause

In this scenario, a custom flow tried to update a field with an invalid picklist value.

Resolution

If you have a custom flow on the Invoca Call Log, check the Invoca error log. An example error looks like:

[{"statusCode":"CANNOT_EXECUTE_FLOW_TRIGGER","message":"We can't save this record because the \"Invoca Call Log\" process failed. Give your Salesforce admin these details. This error occurred when the flow tried to create records: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST: bad value for restricted picklist field: APOS. You can look up ExceptionCode values in the SOAP API Developer Guide.","fields":[]}]

Your Salesforce admin will need to correct the flow.

Where to go next

Last modified on September 25, 2026