A promo number customized at the number level can follow its own IVR call treatment instead of the main campaign’s — check the Manage Promo Numbers page to confirm.If calls aren’t routing through a Lookup Table or static Marketing Data as expected, check whether the number is customized at the promo number level. Customized numbers can follow a separate IVR call treatment from the main campaign. Another way to check for customization is to look at the destination number on the Manage Promo Numbers page — if it doesn’t match the campaign name, the number is likely customized. Applies to: Campaigns, IVR call treatment
Campaign & Call Handling
Why Aren't Calls Following the Campaign IVR Treatment?
Last modified on September 25, 2026
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