Some IVR voice prompts play twice by default, giving callers a second chance to hear their options — this can be changed on request.While building a call treatment, you may notice that some voice prompts — the ones tied to interactive keypress menus — play twice by default. This gives callers a second chance to hear their options if they missed something the first time. Only the following call treatment prompts play twice by default:
- Ask a question
- Ask a series of questions
- Check a condition