Keypresses Aren't Recognized

A known Genesys cloud platform issue can prevent DTMF keypresses from being recognized — a SIP integration resolves it.

Symptoms

Applies to: Call routing

A known issue exists where the Genesys cloud platform can cause DTMF keypresses not to be recognized.

Reach out to your account team or support@invoca.com to discuss setting up a SIP integration, which resolves this issue.