Add a voice prompt before a call connects, using either an automated text-to-speech prompt or a pre-recorded audio file.You can set up Invoca to play a spoken voice prompt to a caller before they connect to your destination. As part of a call treatment, you can create these prompts using either a pre-recorded file or an automated prompt through your account’s text-to-speech engine.
Setting up a voice prompt
- In your call treatment, add any node and check Play prompt first, if available.
- For an automated text-to-speech prompt, use the Prompt Voice menu to choose a voice and accent, then enter the text you want spoken in the prompt text box. Press the play button to preview it.
- You can include punctuation — question marks, exclamation points, periods, commas, and ellipses — to change intonation or add pauses.
- If a word is mispronounced, try spelling it phonetically instead.
- For a pre-recorded prompt, click Add prompt recording below the prompt text box. Upload a file from your computer, or click Select an existing recording to reuse a recording already in your account.
- Invoca accepts WAV, AIFF, AIF, MP2, MP3, and AMR audio formats.
- Include a script of your recording where prompted, for better accessibility and error prevention.