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Pre-transfer webhooks only fire on transferred calls, and missing transaction IDs can prevent Adobe from logging data source information.
Applies to: Adobe Analytics, Adobe Data Deliveries, Adobe Pre-transfer webhooks

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Answer

If you have a pre-transfer webhook configured, it only fires when a call is transferred to the destination number — calls that get hung up in the Invoca IVR won’t be reported to Adobe. Separately, if you’re following up with Adobe data deliveries and a call sent over doesn’t have a transaction ID to reference, Adobe can’t log the data source information for it. Either of these can lead to a discrepancy between what you see in Adobe and what’s reported in Invoca.

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Last modified on September 25, 2026