When Zero Transcript Retention is enabled for your network, Invoca generates a transcript only long enough to process the call, then deletes the transcript text automatically — while transcript-derived outputs can still remain with the call record.
Zero Transcript Retention helps networks that need voice signals and redaction without keeping transcript text for customer access. It is configured for your network by Invoca — contact your Invoca CSM or submit a support request if you need this setting.
What Zero Transcript Retention means
When transcript retention is set to zero, a transcript is generated and temporarily processed to perform redaction and compute voice signals. The transcript is ordinarily deleted within minutes after processing is complete and, in all cases, is automatically deleted within 24 hours. Transcripts from zero-transcript-retention networks are not retained for customer access and are excluded from Invoca’s analytics and AI training pipelines. Transcript-derived outputs, including signal results, keyword detections, and call metrics, may be retained in accordance with the customer’s settings and remain associated with the applicable call record.
What is deleted vs what may remain
Deleted (transcript text): After processing finishes, the transcript text is automatically deleted — ordinarily within minutes, and always within 24 hours. It is not retained for customer access.
May remain (derived outputs): Signal results, keyword detections, and call metrics computed from the transcript may still be retained according to your account settings and stay associated with that call record.
How this relates to call recording
Zero Transcript Retention applies to transcript text, not to call recordings. Call recording retention is separate. Enabling Zero Transcript Retention does not by itself change how long call recordings are kept.
For how long Invoca generally retains other data types, see How Long Does Invoca Maintain My Data?.
Searching transcripts
Global Transcript Search and individual call transcript views rely on retained transcript text. On a zero-transcript-retention network, after the transcript is deleted you will not have searchable or viewable transcript text for those calls. Derived outputs that remain associated with the call (such as signal results) can still appear with the call record according to your settings.
See also Searching Call Transcripts and Transcription Redaction Overview.
Frequently asked questions
Is the transcript really deleted?
Yes. The transcript is automatically deleted, ordinarily within minutes after processing is complete and in all cases within 24 hours.
What is kept?
Signal results, keyword detections, and call metrics derived from the transcript are kept, according to your settings. They stay associated with the call record.
Is the transcript used for analytics or AI training?
No. Transcripts from zero-transcript-retention networks are excluded from Invoca’s analytics and AI training pipelines.
Can I get a transcript back after it’s deleted?
No. Transcripts aren’t retained for customer access.
Why is the setting called “zero transcript retention”?
The name is more precise: the commitment applies to the transcript.
Do I need to change my contract?
No. This setting isn’t described in customer agreements.
Have more questions?
If you have more questions about transcription or redaction, see Transcription Redaction Overview and Redaction FAQs, or submit a support request.Last modified on November 13, 2026
