A 403 error is expected when a transcript isn’t associated with a call record — if a transcript does exist, contact Support.Applies to: Transactions API
Symptoms
A 403 error occurs on only a handful of calls when retrieving transcripts through the Transactions API.Cause
When a transcript isn’t associated with a call record, a 403 error is returned.Resolution
Check the transaction ID associated with the error to see if a transcript is associated with the call:- If no transcript exists for that call, a 403 is expected behavior.
- If a transcript does exist, contact Invoca Support so the team can investigate further.