Set a language preference at the network, profile, or campaign level to fine-tune transcript accuracy for Spanish- and French-language calls.Invoca’s transcription is enhanced for multi-language conversations — you can fine-tune settings for more accurate non-English transcripts. This capability is exclusive to Silver and Gold plans. Set a language preference at the campaign level for English, Spanish, or French.
Configuration levels
Language settings are flexible, and apply at three levels via Settings (gear icon) > Transcription Preferences:- Network level: the default for all campaigns.
- Advertiser/Profile level: overrides the network setting; “Inherit from network” follows the network’s setting.
- Campaign level: the highest level of control; “Same as Profile” inherits the profile’s setting.
- One Spanish-language campaign among an otherwise English-default account — override just that campaign.
- All campaigns under a single profile in Spanish — set the profile-level language to Spanish.