Set a language preference at the network, profile, or campaign level to fine-tune transcript accuracy for Spanish- and French-language calls.
Invoca’s transcription is enhanced for multi-language conversations — you can fine-tune settings for more accurate non-English transcripts.
This capability is exclusive to Silver and Gold plans. Set a language preference at the campaign level for English, Spanish, or French.
Configuration levels
Language settings are flexible, and apply at three levels via Settings (gear icon) > Transcription Preferences:
- Network level: the default for all campaigns.
- Advertiser/Profile level: overrides the network setting; “Inherit from network” follows the network’s setting.
- Campaign level: the highest level of control; “Same as Profile” inherits the profile’s setting.
Best practice: override individual campaigns manually rather than relying on inheritance, if they need a different language than the rest of your account.
Configuration examples:
- One Spanish-language campaign among an otherwise English-default account — override just that campaign.
- All campaigns under a single profile in Spanish — set the profile-level language to Spanish.
Language options
Conversation campaigns support English (default), French, and Spanish. Dialects are covered automatically — there are no separate dialect options.
Benefits
Setting the correct language improves insights and enhances campaign performance and ROI, through more accurate transcripts.
FAQs
I labeled a campaign as Spanish but I’m receiving English calls — what happens? The call is processed as Spanish, which may produce mixed transcripts. Accurate labeling matters.
Are there separate English (GB) vs. English (US) options? No — dialects are captured automatically within the language.
Are Signals compatible with foreign-language transcripts? Only rule-based, keypress, and keyword-spotting Signals.
Is redaction supported for foreign languages? Redaction currently supports English, French, and Spanish — see Transcription Redaction Overview.
Why do I sometimes see transcript errors? Transcript errors can result from factors like background noise.Last modified on October 9, 2026
