Learn what each campaign status means (Live, Pending, Live (pending), Paused, Suspended, and Archived) and where to view or change it.
Campaigns are the backbone of your Invoca account, but they’re not always taking calls. You can view a campaign’s status, and change it with the right user role. Log in to Invoca, click Campaigns in the sidebar menu, then click Manage/View Campaigns. Each campaign’s status appears in the Status column.
Campaign statuses
- Live: the campaign is fully set up and actively tracking and routing calls.
- Pending: you’ve created and saved the campaign, but haven’t set it live yet.
- Live (pending): the campaign is live, but has changes to its terms scheduled to take effect later.
- Paused: the campaign won’t receive calls, either temporarily (to change terms or partners) or permanently. Callers hear a “Number not in service” prompt.
- Suspended: the connected Advertiser was temporarily suspended, which also pauses all of that Advertiser’s campaigns. Calls don’t follow your call treatment. Instead, callers hear a “Number not in service” prompt. Calls that in-network Publishers drive to campaigns hosted by suspended, in-network Advertisers still appear in reporting.
- Archived: the campaign stops accepting and routing calls. You can archive only paused campaigns, and the UI has no option to reverse it. To unarchive a campaign through the API, see Pausing, Unpausing, and Archiving a Campaign. Callers hear a “Number not in service” prompt, though you can still view past calls to archived campaigns in your reports.
Last modified on October 22, 2026
