Learn what each campaign status means — Live, Pending, Live (pending), Paused, Suspended, and Archived — and where to view or change it.Campaigns are the backbone of your Invoca account, but they’re not always taking calls. To view — and, with the right user role, change — a campaign’s status, log in to Invoca, click Campaigns in the sidebar menu, then select Manage/View Campaigns. You’ll see each campaign’s status in the Status column. Here’s what each status means:
- Live: the campaign is fully set up and actively tracking and routing calls.
- Pending: the campaign has been created and saved but hasn’t been set live yet.
- Live (pending): the campaign is live, but has changes to its terms scheduled to take effect later.
- Paused: the campaign won’t receive calls, either temporarily (to change terms or partners) or permanently. Callers hear a “Number not in service” prompt.
- Suspended: the connected Advertiser was temporarily suspended, which also pauses all of that Advertiser’s campaigns. Calls don’t follow your call treatment — callers hear a “Number not in service” prompt instead. Calls driven by in-network Publishers to campaigns hosted by in-network, suspended Advertisers still appear in reporting.
- Archived: the campaign is permanently removed and won’t accept or route calls. Only paused campaigns can be archived. Callers hear a “Number not in service” prompt, though you can still view past calls to archived campaigns in your reports.