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Pause a campaign to stop it from receiving calls while keeping its settings intact, or archive it once you’re done with it. You can pause an Invoca campaign at any time. A paused campaign no longer displays RingPool phone numbers on your landing page, routes calls through its call treatment, or captures attribution data. It stays in your account with all its settings intact, so you can unpause it later. You can pause a campaign immediately or schedule a future pause date. If a campaign is involved in Syndication, pause every campaign syndicated downstream from it first. You can also schedule their pause dates on or before the date you want to pause the originating campaign.

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Archiving a paused campaign

After pausing a campaign, you can also archive it. An archived campaign stops accepting and routing calls, though its historical reporting data remains in your account. Archiving isn’t meant to be reversed in day-to-day use, and the UI has no unarchive option. However, archiving isn’t permanent at the platform level. You can unarchive a campaign through the Advertiser Campaigns API’s unarchive endpoint, which returns the campaign to Paused so you can set it live again. If you need an archived campaign reversed and don’t have API access yourself, contact your account team.

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Freeing up phone numbers from a campaign

Pausing and archiving a campaign doesn’t release its phone numbers on its own. If your goal is to free up phone numbers rather than retire the campaign, delete or reclaim its promo numbers first. This doesn’t affect historical reporting. Then pause and archive the campaign. If the campaign uses a RingPool, see RingPool number reclamation. Pausing or archiving alone doesn’t reclaim RingPool numbers either.

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Can I delete a campaign?

No. Invoca doesn’t let you delete campaigns, either in the platform or through the Advertiser Campaigns API. To retire a campaign you no longer need, pause it, and then archive it using the steps below. If you need an archived campaign again, you can unarchive it through the API as described above.

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Pausing a campaign

  1. Log in to your Invoca account. In the sidebar menu, click Campaigns, then click Manage Campaigns.
  2. Find the campaign you want to pause.
  3. In the Actions column, click the menu button. Then click Pause Campaign to pause immediately, or Set Pause Date to choose a later date.

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Unpausing or archiving a campaign

  1. In your Manage Campaigns list, click the Show filter dropdown and select Paused.
  2. Find the campaign you want to unpause or archive.
  3. In the Actions column, click the menu button. Then click Unpause to reactivate it, or Archive Campaign to archive it.
Last modified on November 3, 2026