Do Real-Time Routing Webhooks Support XML Format? - Invoca

Yes, with one limit — the response body can’t contain nested elements.

Real-Time Routing webhooks support XML format, but the response body can’t contain nested elements — it must be a flat list of elements. Make sure your webhook’s request includes the required parameters so the response can capture the values correctly. Applies to: Real-Time Routing Webhooks

Appendix: Example response body

A flat XML response body, with no nested elements, looks like this:

<response>
  <action>forward</action>
  <destination_number>18885551234</destination_number>
  <priority>1</priority>
</response>

Where to go next

Do Real-Time Routing Webhooks Support Nested Variables in the Response Body?

Last modified on September 24, 2026