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A 403 error on the Calls-in-Progress API usually means the feature isn’t enabled for your account yet.

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Symptoms

  • A GET request to the Calls-in-Progress API returns a 403 error.
  • No data is returned with the request.
Applies to: Calls-in-Progress API

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Cause

The Calls-in-Progress feature flags aren’t enabled for your account.

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Resolution

Submit a support request to confirm the Calls-in-Progress flags are enabled for your account.
Last modified on October 9, 2026