Import phone call recordings and metadata from any source into Invoca via API or secure file upload (SFTP), not just calls driven through your landing pages.Before you begin: Call Ingestion is in beta. Contact your Invoca Customer Success Manager or Account Manager to add it to your Invoca account package.
What Call Ingestion lets you do
- Connect outbound calls to Invoca’s Signal AI and conversation intelligence insights.
- Track coaching opportunities for call center agents, regardless of how the call started.
- Bring every call — Tag-driven or not — into your Invoca reports for a full view of your business.
Providing links to your call recordings
Call Ingestion receives recordings through a URL, included in your API request or sent to Invoca via SFTP. Invoca accepts:- Pre-signed URL: if your recording is hosted in AWS S3, send it using a pre-signed URL that grants Invoca temporary access.
- Public URL: if no special authentication is needed, send a simple URL to where the recording is hosted.
- Secure recording URL: if authentication is required and the recording isn’t in AWS S3, see the Call Ingestion API documentation to set up an Auth Configuration with Invoca.
Supported recording formats and standards
Every recording must be dual-channel stereo, with the caller’s voice on one channel and the agent’s voice on the other:- Inbound calls: caller on channel 0, agent on channel 1.
- Outbound calls: agent on channel 0, caller’s voice on channel 1.
.wav, .mp3, and .mp4 (audio only) files, and converts them to its default recording format (MP3, 8kHz sample rate).