Do Real-Time Routing Webhooks Support Nested Variables in the Response Body?

Yes — as long as the response body is in JSON format.

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How to map a nested variable

1. Configure the Real-Time Routing webhook.
2. Test the webhook to confirm you get a successful response.
3. On the webhook’s Configuration tab, select the Data Mapping sub-tab.
4. In the Webhook Response Field, enter the path to the value you want to extract from the JSON response. This tells Invoca where to find the value in the webhook’s response. For example, if the value is nested under action.parameters.user_parameters, you’d enter action.parameters.user_parameters.number.
5. In the Marketing Data Field section, search for and select the field you want to map the value to.
6. Click Save.

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Appendix: Example JSON response body

{
  "action": {
    "parameters": {
      "user_parameters": {
        "number": "18885551234"
      }
    }
  }
}

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Where to go next

• Do Real-Time Routing Webhooks Support XML Format?