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Every time reporting data about a phone call changes, Invoca logs it as a transaction — some calls generate more than one.
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Whenever call or Signal data changes in your account, it’s logged as a transaction, viewable in your Transaction Details report. These changes can occur when the call itself takes place, or later when call or Signal data is corrected — known as a “post-call event.” Some legacy reporting data may also include separate transactions for individual Signals or Reported Conversions.

Why a single call can produce multiple transactions

Phone calls can result in more than one transaction. For example:
  • A call routed through a Bundled Campaign to a destination campaign produces two “call” transactions.
  • A call later amended with a conversion via Signal file upload results in two transactions — a call and a post-call event — both referencing the same Call Record ID.
In your Transaction Details report, each transaction has a unique Transaction ID. Click the Call Record ID of any transaction to see whether other transactions also affected that same phone call.
Last modified on September 30, 2026