Cannot Find a Scheduled Report

If a scheduled report has gone missing or stopped sending, walk through account permissions, report ownership, and change history to track down what happened.

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Steps to troubleshoot

1. Check the affected user’s permission level (Filtered Reporting, Super User, etc.) — report visibility depends on this.
2. Confirm who originally created the report. A report saved under one user’s personal view may not be visible to others.
3. Check the account for any other scheduled reports still active, and ask the user to send a screenshot or copy of what they’re expecting to see.
4. Review the account’s change history for the report in question, using its name to narrow the search.
5. If needed, create a user account for yourself matching the same role and permission level as the affected user, so you can view the account the way they do.

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Where to go next

• Schedule a Dashboard Job
• Setting Up Filtered Reporting and Data Access Control
• Dashboard Navigation FAQ