Manually reassign a Signal’s value on a specific call to correct scorecards and reports when the automated result missed the whole story.Signals give feedback on calls but sometimes miss the whole story — Voice or Signal AI may mishear a word or phrase, or a call might not apply to the scoring criteria set up. You can manually reassign Signal values to correct scorecards and reports, and potentially trigger webhooks. Editing a Signal field itself (not just its value on one call) is possible in some cases, but risky — it can majorly disrupt historical reporting. See Signals Overview to learn more before doing this.
Overriding a Signal result on a call
First, follow the guide on reviewing calls (recordings and transcripts) to access the call. In the Analysis panel, you’ll see the Signal list with values and icons:
To change a value:
- Select the pencil icon.
- Choose True, False, or Not Applied for each Signal.
- Click Save.