Score Range Filtering lets you filter by a scorecard’s score range directly, without creating a dedicated Range Signal.Score Range Filtering lets you filter by a scorecard’s score range without creating a specific “Range Signal.” You can enter a desired score range directly into the filter instead of manually defining the same score ranges over and over. This means you can quickly explore call data based on your needs and share your findings while saving setup time.
Score range filters in the Dashboard
- Log in to the Invoca platform and click Dashboards in the left menu bar.
- Select + Add Tile.
- Select the Builder tile — the Edit Tile window appears. Scroll down to view and select the Scorecards you’d like your tile to be Ranked By.
- Select the filter you’d like to use from the Filter Field dropdown menu, then select the Applied or Not Applied value.
- Select Save.
Score range filters in Reports
- Log in to the Invoca platform and click Reports in the left menu bar.
- Select Calls to open the Calls Report window.
- Select the + icon near the filters at the top of the window.
- Click Scores from the dropdown menu.
- Select the Scores you’d like to use, then select Applied or Not Applied.
- Toggle the score ranges to your preferred percentages using the sliding green dots.
- Click Applied.
- Select Apply to save the changes.
Score range filters in the Call Review Console
This feature is only available to Quality Management users in Invoca. Reach out to your account team or support@invoca.com for help enabling this view.- Log in to the Invoca platform and click Call Review in the left menu bar.
- Select Scores in the Filters window.
- Select a Scorecard from the side of the menu, then toggle the green dots on each side to adjust the score ranges.
- Click the Applied checkbox.
- Select Apply to apply the changes.