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When a Signal combines both keypress and rule-based conditions, every condition must be satisfied for that Signal to apply to the call record.

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Applies to

  • Pre-call Signals
  • In-call Signals

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Answer

When a Signal has both a keypress condition and additional rules applied, all of those conditions must be met together — not just one or the other — for the Signal to be applied to the call record.

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Last modified on September 29, 2026