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Calls that fail Invoca’s fraud detection features won’t appear in your reports.
Invoca is migrating Dashboards and Reports to the newer Insights & Analytics experience. See Insights & Analytics: Getting Started Guide to check out the new experience.

Applies to

  • Calls to Invoca promo numbers

Cause

The call failed Invoca’s call confidence and fraud detection features.

Answer

When a call fails Invoca’s call confidence technology (fraud detection) features, it won’t show up in your reports. Accounts can have some or all of these fraud detection features enabled, controlled by network-level settings — contact Invoca Support if you have questions about your account’s configuration.
Last modified on September 30, 2026