Transaction API Returns a 0 Value for Some Attributes - Invoca

A 0 value for duration or other attributes usually means the call record was corrected — pull the most recent version of the transaction instead.

Applies to: Transactions API, Network level

Symptoms

Call duration is incorrect when importing data via the Transactions API.
Shows as 0 duration for long calls.
Doesn’t affect every call.

Cause

The following features and events always result in a Transaction Correction to the original call: Invoca for AdWords, Invoca Signals (on eligible calls), Notes field edits, and manual corrections made by Invoca support.

Resolution

This occurs when the original call record is corrected. Pull the most recent version of the call record — it will show the updated payin, payout, and duration values.

Where to go next

Last modified on September 25, 2026