If a configured Smart Alert never fires, the most common cause is that its trigger condition is only fulfilled after the call has already started.
Symptoms
You’ve configured a Smart Alert, but when calls meet the alert’s conditions, no alert email is sent.
Cause
Smart Alerts only evaluate conditions that are present at the start of a call. If your alert depends on a condition that’s fulfilled later in or after the call — for example, a condition based on a signal file that’s uploaded after the call has already ended — the alert can’t detect it, because that data doesn’t exist yet at call start.
Resolution
- Open the Smart Alert’s configuration and review which signal or condition it’s monitoring.
- Confirm whether that condition is normally fulfilled at the start of the call, or only later (such as through a follow-up signal-file upload).
- If the condition is only fulfilled after the call starts, choose a different signal that is present at call start, or use a different Invoca notification method suited to post-call data.
Last modified on September 30, 2026
