Agent Voice ID enrollment links expire after 5 days — delete and re-invite the agent to send a fresh link.Symptoms: An agent clicks the enrollment email link and gets an error stating the access token is invalid. Cause: Access tokens are valid for 5 days. If the agent didn’t complete enrollment within that window, the link expires. Resolution:
- Delete the agent and add or reinvite them again. Make sure the agent can access their email before the new invitation expires in 5 days.
- To delete and re-add an agent:
- Log in to the Agent Voice ID portal.
- Click Agents on the left-hand side.
- View the agent’s email address — you can edit, delete, or add a new agent from this screen.