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Confirm the agent’s email on file, then delete and re-enroll them to send a fresh invitation.
If an agent didn’t get their Agent Voice ID enrollment email, check the correct email address is on file and have the agent check their spam filter. Resolution:
  1. Delete the agent from the Agent Voice ID portal and re-enroll them.
    1. Log in to the Agent Voice ID portal.
    2. Click Agents on the left-hand side.
    3. View the agent’s email address — you can edit, delete, or add a new agent from this screen.
  2. If the above steps don’t resolve it, reach out to your account team or support@invoca.com.
Applies to: Agent Voice ID, Validsoft, IFCC (Invoca for Contact Center)

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Last modified on September 23, 2026