Agent Read the Entire Voice ID Enrollment Text but Nothing Happens

Agents need to stay on the line for about 90 seconds after reading the enrollment script, until they hear a confirmation message.

1. Confirm the agent waited on the line for about 90 seconds after reading the script, until hearing a confirmation or success message, before hanging up. The system needs a certain recording duration and amount of speech to enroll successfully.
2. Check the enrollment text configuration — by default it’s longer than necessary to accommodate different reading speeds:
   1. Log in to the Agent Voice ID portal.
   2. Click Configs.
   3. Click into Enrollment Text and scroll to see the full script.

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Where to go next

• Agent Voice ID
• Agent Voice ID Enrollment Call Didn’t Hear Anything