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Uploaded prompt recordings are only visible under the Profile they were uploaded to.
Symptoms: In the Call Treatment section, when creating a new campaign, “Play Prompt Recording” doesn’t display previously saved prompt recording options for specific campaigns. Cause: The prompt recording was uploaded under one Profile, but not the others. Resolution: Check whether there are multiple Profiles under your network. Uploaded recordings are only visible under the Profile they were uploaded to. For example, if you upload a recording under Profile #1, it won’t appear in the saved prompt recording options for Profile #2. Applies to: Call Treatment

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Last modified on September 23, 2026