AI Call Summaries - Invoca

AI Call Summaries condense a call’s caller intent, interest, outcome, and other key metrics, so you don’t have to read a full transcript.

AI Call Summaries provide a concise but detailed summary of received calls, highlighting caller insights such as intent, interest, outcome, and other useful metrics to optimize the data captured. This capability reduces the time spent reading an entire transcript, giving you a pointed overview of the most important aspects of a call.

Which plans include AI Call Summaries

Plan	Call Reports	AI Summaries	Call Review Console
IFM (Signal AI Gold)	Included	Included	n/a
IFCC (Invoca for Contact Center)	Included	Included	Included

Where to view AI Call Summaries

Call Review Console

The Call Review console lets you view call details filtered by dates, Signals, comments, and more. The AI Summary is located directly in the Call Review console window, and you can click any call to view its AI Call Summary in more detail.

Calls report

The Calls report displays the AI Summary alongside Analysis, Call Info, and Comments for each call. To find it, click Reports in the Invoca navigation bar, then select Calls. Set your desired filters, and the AI Summary tab appears on the right side of the page, next to Comments.

Disabling AI Call Summaries

You can opt out of AI Call Summaries at any time. If your package includes this feature and you’d like to disable it, reach out to your Invoca CSM (Customer Success Manager) or success@invoca.com.

Where to go next

Last modified on September 23, 2026