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Invoca supports two ways to ingest external call recordings: a public, timed HTTP URL, or direct retrieval from your own storage.
Invoca has two options for external call ingestion:
  • A public HTTP URL link — for example, an Amazon S3 presigned URL. These are timed links, valid for Invoca to process for a period you configure. After processing, the recordings are stored in S3 alongside standard Invoca call recordings. For added security, you can use URL links that require tokenized access.
  • Direct retrieval from your storage — Invoca fetches the recordings directly through the Recording Proxy Service, which communicates with S3 directly using S3 credentials rather than a recording link.
For both options, Invoca’s Audio Processing system downloads the recordings and stores them in Amazon S3. Applies to: PreSense customers, and any customer interested in Invoca’s Call Ingestion System
Last modified on September 30, 2026