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Get an SMS-enabled local promo number and connect it to your AI Messaging Agent, so leads who text your number get an instant, automated reply.

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Overview

Local promo numbers can send and receive text messages. You can turn on SMS for a local number you already have, or order a new SMS-eligible one. After you connect the number to an AI agent, the agent answers inbound texts, while calls to the same number keep following your campaign’s call treatment.

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Before you begin

Local SMS must be turned on for your account before you can SMS-enable local numbers. This requires a one-time 10DLC (10-digit long code) registration, which is the carrier registration for local business texting. Invoca submits the brand and campaign registration to the carriers on your behalf. Contact your Customer Success Manager (CSM) to start registration. Approval typically takes 1 to 3 business days.
One registration covers up to 49 local numbers.

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Step 1: Get an SMS-enabled local number

You can either enable a local number you already have or order a new one.

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Option A: Enable an existing local number

  1. Open your campaign and click the Direct Promo Numbers tab.
  2. Find the number and check the SMS Status column. Only numbers marked Supported can be SMS-enabled.
  3. Click the actions menu (•••) next to the number, then click Update SMS. After you enable the number, its SMS Status shows Enabled.

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Option B: Order a new local number

  1. Open your campaign, click the Direct Promo Numbers tab, then click New Promo Number.
  2. Under Number Type, click Local. Then choose a Media Type and enter a Target Area for Local Number (city, ZIP code, area code, or local prefix).
  3. Check Only show SMS-eligible numbers.
  4. Click Continue and complete your order.
  5. If the new number’s SMS Status isn’t Enabled, click the actions menu (•••) next to the number, then click Update SMS.

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Step 2: Connect the number to your AI agent

Each SMS-enabled number connects to exactly one agent or workflow and can’t be moved between campaigns afterward. Texts report under the campaign the number belongs to, so confirm the number is in the right campaign before you continue.
  1. Return to your network-level dashboard. If you’re in an Advertiser or Publisher dashboard, click the Network link above the account switcher.
  2. In the sidebar, click Promo Numbers and find your number.
  3. Click the actions menu (•••) next to the number, then click Configure Inbound SMS.
  4. Fill in Assign Agent, Initial Message, and Inbound Scheduled Callback RingPool. For what each field does, see Configuring Inbound SMS for AI Agents.
    Your Initial Message must include opt-out instructions using STOP, UNSUBSCRIBE, CANCEL, or END. Leaving them out can cause the number to become unregistered with the carrier.
  5. Click Save Configuration.
After you save the configuration, anyone who texts the number gets an automatic reply from your agent.
Last modified on October 20, 2026