Call Confidence Technology (CCT) identifies and minimizes fraudulent calls, including an optional keypress challenge before a call reaches your agents.Invoca’s Call Confidence Technology (CCT) helps identify and minimize fraudulent calls. CCT provides this protection internally within the platform, and also offers additional features — free of charge, and optional — that you can enable or disable to challenge potentially fraudulent calls before they reach your agents. CCT can instruct certain callers to input a number to proceed. Callers get 2 chances to respond correctly within a 3-second window before the system declares a failure and ends the call.
Campaign & Call Handling
Call Confidence Overview
Last modified on September 23, 2026
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