A disabled backend flag typically causes all Alaska/Hawaii calls to drop after an automated message — ask your account team to confirm it’s enabled.
Symptoms
- Alaska/Hawaii calls drop after the caller hears an automated message.
- This affects all Alaska/Hawaii calls, not just one specific number.
- Calls made directly to the Alaska/Hawaii destination number connect with no issue.
Applies to: Alaska/Hawaii call routing, Alaska area code (907), Hawaii area code (808)
Cause
A backend feature that allows calls to connect to the Alaska/Hawaii destination number is disabled on the account.
Resolution
Reach out to your account team or submit a support request to confirm the Alaska/Hawaii backend flag is enabled on your account.Last modified on October 9, 2026
