Alaska/Hawaii Calls Are Dropping

A disabled backend flag typically causes all Alaska/Hawaii calls to drop after an automated message — ask your account team to confirm it’s enabled.

Symptoms

Alaska/Hawaii calls drop after the caller hears an automated message.
This affects all Alaska/Hawaii calls, not just one specific number.
Calls made directly to the Alaska/Hawaii destination number connect with no issue.

Applies to: Alaska/Hawaii call routing, Alaska area code (907), Hawaii area code (808)

A backend feature that allows calls to connect to the Alaska/Hawaii destination number is disabled on the account.

Reach out to your account team or support@invoca.com to confirm the Alaska/Hawaii backend flag is enabled on your account.