> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Setting Business Hours for Destinations

> Set per-destination business hours and time zones for multi-location businesses that need to track when calls come in during or after hours.

This guide covers setting specific business hours and time zones for your different locations — particularly helpful for multi-location businesses that need to track when calls come in during and after business hours.

## Setting business hours for a single destination

1. In the sidebar menu, click **Campaigns**, then select **Manage Campaigns**.
2. Open the campaign your destinations are linked to.
3. On the Campaign Overview page, click the **Destinations** tab.
4. Find the destination you want to update, click the three-dot icon next to it, then select **Edit**.
5. Under the Hours section, select **Set Business Hours**.
   * By default, a destination is set to "Use Default Settings from the Campaign," which uses the hours set at the campaign level.
6. Use the dropdowns to set open and close times for each day of the week.
7. To add a break (like a lunch break), click the plus icon next to that day's closing time. This creates a second time slot, letting you set a split schedule (for example, 9:00 a.m.–noon and 1:00 p.m.–5:00 p.m.).
8. Select the correct time zone for this destination from the dropdown.
9. Click **Save**.

## Updating hours of operation in bulk

You can also update hours for multiple destinations at once. Calls to destinations with specific hours follow those hours. If no hours are set for a destination, it defaults to the campaign-level hours.

1. From the Active Destination screen, check the boxes next to the destinations you want to update.
2. Click **Edit Hours of Operation**.
3. Set the business hours and time zone for all selected destinations.
4. Click **Save**.

## Viewing destination hours in your reports

After updating destination hours, you can view and filter dashboards according to the operating hours you've set — for example, during active business hours or after hours.

Reports show three additional fields: **Call Start Time Destination**, **Destination Time Zone**, and **During Hours**, so you can see accurate call times for each location regardless of time zone differences.

## Where to go next

* [Manage Phone Numbers via Destinations](/s/article/manage-phone-numbers-destinations)
* [Can Destinations Be Enabled at the Profile Level?](/s/article/destinations-profile-level)