> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reviewing your AI Messaging Metrics

> How to review your SMS (text message) interactions and set up a dashboard to track your AI Messaging Agent's performance.

## Overview

Use this guide to view and configure metrics for your AI Messaging Agent using the **Interactions** tab, and to set up a dashboard for tracking SMS performance over time.

## Review your SMS interactions

1. Navigate to **Reports**, then select **Interactions** (formerly named Calls).
2. Click the **+** icon in the filter bar, search for **Type**, and filter to **SMS**. This narrows the list to text-based conversations only.
3. Click an interaction to open its **List View**, where you'll see the full transcript with labels distinguishing the **Consumer** from the **AI Agent**.
4. In both **Table View** and **SMS Details**, you can track: total messages and SMS engagement (yes/no), session status and total duration, and start/end times along with caller data (name/phone).

Transcripts update in real time — refresh the page to see the latest messages in an active conversation.

## Set up your SMS dashboard

Create a dedicated dashboard to visualize high-level SMS metrics like opt-in and engagement rates.

1. Select **Dashboards** from the left menu, and click **+New** in the Manage Dashboards window.
2. Enter a name for your dashboard. We suggest something like "SMS Performance" so you can identify what it tracks at a glance.
3. Add key metric tiles using the **Stats Tile**, tracking: total messages, SMS opt-in %, SMS engaged %, and call back %.
4. Add charts to visualize your data:
   * A **pie chart** for **Media Type**, to compare SMS volume against your other channels.
   * A **dual-line chart** comparing **Answered by Agent** vs. **Conversion** metrics over time.
   * A **leaderboard** for **Campaigns by Call Count**, filtered to **Media Type: SMS**.
5. Use the dashboard's top-level filters to change dates or filter the SMS data — these filters update every tile on the dashboard automatically.

## Why this matters

Reviewing SMS interactions alongside a dedicated dashboard gives you the same visibility into your text-based conversations that you already have into voice calls, so you can measure and act on AI Messaging Agent performance without switching between separate tools.


## Related topics

- [Building Your AI Messaging Agent in Invoca](/s/article/building-your-ai-messaging-agent-in-invoca.md)
- [Activate Your AI Messaging Agent in Invoca](/s/article/activate-your-ai-messaging-agent-in-invoca.md)
- [IVR A/B Testing](/s/article/ivr-ab-testing.md)
- [AI Messaging Agent: Lead Form Follow-Up Guide](/s/article/ai-messaging-agent-lead-form-followup.md)
- [Reviewing Call Recordings and Transcripts](/s/article/reviewing-recordings-and-transcripts.md)