> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order a Local SMS Number for Your AI Messaging Agent

> Get an SMS-enabled local promo number and connect it to your AI Messaging Agent, so leads who text your number get an instant, automated reply.

> Get an SMS-enabled local promo number and connect it to your AI Messaging Agent, so leads who text your number get an instant, automated reply.

## Overview

Local promo numbers can send and receive text messages. You can turn on SMS for a local number you already have, or order a new SMS-eligible one. After you connect the number to an AI agent, the agent answers inbound texts, while calls to the same number keep following your campaign's call treatment.

## Before you begin

Local SMS must be turned on for your account before you can SMS-enable local numbers. This requires a one-time 10DLC (10-digit long code) registration, which is the carrier registration for local business texting. Invoca submits the brand and campaign registration to the carriers on your behalf.

Contact your Customer Success Manager (CSM) to start registration. Approval typically takes 1 to 3 business days.

> [!NOTE]
>
> One registration covers up to 49 local numbers.

## Step 1: Get an SMS-enabled local number

You can either enable a local number you already have or order a new one.

### Option A: Enable an existing local number

1. Open your campaign and click the **Direct Promo Numbers** tab.
2. Find the number and check the **SMS Status** column. Only numbers marked **Supported** can be SMS-enabled.
3. Click the actions menu (**•••**) next to the number, then click **Update SMS**. After you enable the number, its **SMS Status** shows **Enabled**.

### Option B: Order a new local number

1. Open your campaign, click the **Direct Promo Numbers** tab, then click **New Promo Number**.
2. Under **Number Type**, click **Local**. Then choose a **Media Type** and enter a **Target Area for Local Number** (city, ZIP code, area code, or local prefix).
3. Check **Only show SMS-eligible numbers**.
4. Click **Continue** and complete your order.
5. If the new number's **SMS Status** isn't **Enabled**, click the actions menu (**•••**) next to the number, then click **Update SMS**.

## Step 2: Connect the number to your AI agent

> [!WARNING]
>
> Each SMS-enabled number connects to exactly one agent or workflow and can't be moved between campaigns afterward. Texts report under the campaign the number belongs to, so confirm the number is in the right campaign before you continue.

1. Return to your network-level dashboard. If you're in an Advertiser or Publisher dashboard, click the **Network** link above the account switcher.

2. In the sidebar, click **Promo Numbers** and find your number.

3. Click the actions menu (**•••**) next to the number, then click **Configure Inbound SMS**.

4. Fill in **Assign Agent**, **Initial Message**, and **Inbound Scheduled Callback RingPool**. For what each field does, see [Configuring Inbound SMS for AI Agents](/s/article/configuring-inbound-sms-for-ai-agents#setup-steps).

   > [!WARNING]
   >
   > Your **Initial Message** must include opt-out instructions using **STOP**, **UNSUBSCRIBE**, **CANCEL**, or **END**. Leaving them out can cause the number to become unregistered with the carrier.

5. Click **Save Configuration**.

After you save the configuration, anyone who texts the number gets an automatic reply from your agent.

## Related articles

* [Configuring Inbound SMS for AI Agents](/s/article/configuring-inbound-sms-for-ai-agents)
* [Building Your AI Messaging Agent in Invoca](/s/article/building-your-ai-messaging-agent-in-invoca)
* [Activate Your AI Messaging Agent in Invoca](/s/article/activate-your-ai-messaging-agent-in-invoca)
* [Adding Local Promo Numbers](/s/article/adding-local-promo-numbers)


## Related topics

- [Configuring Inbound SMS for AI Agents](/s/article/configuring-inbound-sms-for-ai-agents.md)
- [Activate Your AI Messaging Agent in Invoca](/s/article/activate-your-ai-messaging-agent-in-invoca.md)
- [AI Messaging Agent: Lead Form Follow-Up Guide](/s/article/ai-messaging-agent-lead-form-followup.md)
- [Reviewing your AI Messaging Metrics](/s/article/reviewing-your-ai-messaging-metrics.md)
- [Building Your AI Messaging Agent in Invoca](/s/article/building-your-ai-messaging-agent-in-invoca.md)