> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# No Call Logs Created in Salesforce

> This usually means the authorizing user's credentials have expired or become invalid — deactivating and reauthorizing the integration typically resolves it.

**Applies to:** Salesforce versions lower than 5.5

## Symptoms

* N/A appears in recent Salesforce-related webhook deliveries
* No call logs appear within the Salesforce instance

## Cause

The credentials associated with the authorizing user may have expired or become invalid.

## Resolution

Navigate to the Salesforce integration, deactivate it, then follow the steps to reauthorize.

## Where to go next

* [Lead Creation for Every Call Within Salesforce](/s/article/lead-creation-every-call-salesforce)
* [Salesforce Sales Cloud: Installation Guide](/s/article/salesforce-installation-guide)
* [Salesforce Sales Cloud: Integration overview](/s/article/jhdcp92865-587)