> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Missing Call Recordings Links in Salesforce

> This can happen when a custom Salesforce flow on the Invoca Call Log tries to update a field with an invalid picklist value.

**Applies to:** Salesforce

## Symptoms

* In some instances, call recording links don't sync over to your Salesforce instance
* The issue is sporadic and doesn't affect every call

## Cause

In this scenario, a custom flow tried to update a field with an invalid picklist value.

## Resolution

If you have a custom flow on the Invoca Call Log, check the Invoca error log. An example error looks like:

```
[{"statusCode":"CANNOT_EXECUTE_FLOW_TRIGGER","message":"We can't save this record because the \"Invoca Call Log\" process failed. Give your Salesforce admin these details. This error occurred when the flow tried to create records: INVALID_OR_NULL_FOR_RESTRICTED_PICKLIST: bad value for restricted picklist field: APOS. You can look up ExceptionCode values in the SOAP API Developer Guide.","fields":[]}]
```

Your Salesforce admin will need to correct the flow.

## Where to go next

* [Salesforce Sales Cloud: Data Flow and Matching Logic](/s/article/salesforce-data-logic)
* [Salesforce Sales Cloud: FAQs and Troubleshooting](/s/article/salesforce-sales-cloud-faqs-troubleshooting)
* [Salesforce Sales Cloud: Integration overview](/s/article/jhdcp92865-587)