> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Marking Calls as Reviewed

> Mark a call as "Reviewed" to track which calls have been evaluated, filter and report by review status, and coordinate quality management across your team.

**This feature is available to Invoca for Contact Center customers.** Reach out to your account team or [support@invoca.com](mailto:support@invoca.com) if you'd like to add it.

Marking a call as "Reviewed" lets you track which calls have been evaluated, filter and report by review status, and coordinate quality management across your team.

## Before you begin

Any Contact Center user can mark a call as reviewed. Filtered Reporting users may be limited to specific locations or agents based on their filtered permissions; Managers have broader access across all locations and agents.

## Marking a call as reviewed

**From the Call Review Console:**

1. Log in to your Invoca account and select **Call Review** from the sidebar menu.
2. Select the call you want to mark as reviewed.
3. In the Call Detail window, find the Review Status section in the left-hand column and select **Reviewed**. Invoca captures and displays the reviewing user's information, date, and time.
4. To view a call's review history, click **Call Info** in the upper-right corner.

**From the Calls Report:**

1. Go to the individual Call Details page for the call.
2. Find the Signals tile and locate the "Reviewed" signal.
3. Update its value to **True** to mark the call as reviewed.

## Filtering by review status

**In the Call Review Console**, use the Filters column:

* **Reviewed:** Calls reviewed by any user.
* **Not Yet Reviewed:** Calls not yet reviewed by any user.
* **Reviewed by User:** Calls reviewed by specific users, including yourself. This filter lists everyone in the network who has reviewed a call within the selected date range.

**In the Calls Report**, "Reviewed" is a Signal (filter under Signals; options are Yes, No, Not Applied) and "Reviewed by" is a Category (filter under Categories).

## Reporting on reviewed calls

* **Calls Report:** View "Reviewed" status and "Reviewed By" details alongside your other call data.
* **Custom Summary Report:** View aggregated "Reviewed" metrics by location, profile, and more.
* **Transactions Report:** View "Reviewed" status and "Reviewed By" details specific to each action in the call.

## Dashboard tiles

Build a Dashboard Tile for a high-level view of your "Reviewed" calls metrics, then navigate directly to the Call Review Console or Calls Report from the tile for deeper analysis.

## Where to go next

* [Using the Call Review Console](/s/article/call-review-console)
* [Call Scoring: Agent Performance and Call Evaluation](/s/article/call-scoring)