> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Keypresses Aren't Recognized

> A known Genesys cloud platform issue can prevent DTMF keypresses from being recognized — a SIP integration resolves it.

## Symptoms

* Keypresses aren't recognized.
* The call doesn't route after multiple attempts.

**Applies to:** Call routing

## Cause

A known issue exists where the Genesys cloud platform can cause DTMF keypresses not to be recognized.

## Resolution

Reach out to your account team or [support@invoca.com](mailto:support@invoca.com) to discuss setting up a SIP integration, which resolves this issue.

## Where to go next

* [SIP Integration Overview](/s/article/jhdcp92865-601)