> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# IVR Behavior: Voice Prompts

> Some IVR voice prompts play twice by default, giving callers a second chance to hear their options — this can be changed on request.

While building a call treatment, you may notice that some voice prompts — the ones tied to interactive keypress menus — play twice by default. This gives callers a second chance to hear their options if they missed something the first time.

Only the following call treatment prompts play twice by default:

* Ask a question
* Ask a series of questions
* Check a condition

Voice prompts from other call treatment nodes already play only once by default and aren't affected.

If you'd like these prompts to play only once instead, reach out to your account team or [support@invoca.com](mailto:support@invoca.com) to request the change.

## Where to go next

* [Pre-Call Prompts: Spoken Voice Configuration](/s/article/precall-prompts-spoken-voice)
* [Call Treatments & IVR](/s/article/call-treatments-ivr)