> ## Documentation Index
> Fetch the complete documentation index at: https://docs.invoca.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intermittent 403s When Trying to Access Transcripts via API

> A 403 error is expected when a transcript isn't associated with a call record — if a transcript does exist, contact Support.

**Applies to:** Transactions API

## Symptoms

A 403 error occurs on only a handful of calls when retrieving transcripts through the Transactions API.

## Cause

When a transcript isn't associated with a call record, a 403 error is returned.

## Resolution

Check the transaction ID associated with the error to see if a transcript is associated with the call:

* If no transcript exists for that call, a 403 is expected behavior.
* If a transcript does exist, contact Invoca Support so the team can investigate further.

## Where to go next

* [Transcription and Phrase Spotting Overview](/s/article/transcription-phrase-spotting-overview)
* [403 Error on the Calls-in-Progress API](/s/article/403-error-calls-in-progress-api)